WHEN CAN I EXPECT TO RECEIVE MY ORDER?

Orders typically take 1-2 business days to process. Delivery usually takes approximately 5-12 business days within the USA.

MY EXPECTED DELIVERY TIME HAS PASSED, WHERE IS MY ORDER?

While most orders are delivered within the expected timeframe, occasional delays can occur. If your order has not arrived 3 days after the original expected delivery date, please email us at info@russandco.com.

WHAT ARE THE SHIPPING COSTS?

We offer free shipping on all orders within the USA.

WHAT PAYMENT METHODS DO YOU OFFER?

Russ & Co accepts secure payments through the following methods:

• PayPal

• Samsung Pay

• Mastercard

• Visa

• American Express (AMEX)

• Diners Club

• Discover

WHAT CAN I DO IF SOME PRODUCTS ARE MISSING?

Due to packaging and shipping requirements, your order may arrive in separate packages. If you ordered multiple items and received only part of your order, the remaining items typically arrive within 1-3 business days. If you have any concerns, please contact us at info@russandco.com.

WHAT SHOULD I DO IF MY DELIVERY IS DAMAGED?

If your order arrives damaged, please contact our customer service immediately at info@russandco.com. Include pictures of the damage in your email. Please do not return the product without first contacting us; this helps us provide you with the quickest and most efficient solution.

WHAT SHOULD I DO IF I HAVE RECEIVED THE WRONG PRODUCT OR IT DOES NOT FIT?

Please contact our customer service team at info@russandco.com. We will assist you in finding the best possible solution. If a return is necessary, we will provide you with detailed instructions. You will only be responsible for return shipping costs.