Frequently Asked Questions

When can I expect to receive my order?

Each Russ & Co. order is handled with care and precision. Processing typically takes 1–2 working days.
Average delivery within the USA is 8–10 working days.

My expected delivery time has passed — where is my order?

While most orders arrive on time, occasional courier or customs delays may occur.
If your package has not arrived within 3 additional days after the expected delivery date, please contact our support team at support@russandco.com for assistance.

What are the shipping costs?

We proudly offer complimentary shipping on all Russ & Co. orders — no minimum purchase required.

What payment methods do you offer?

Russ & Co. ensures secure and convenient checkout. We currently accept:

• PayPal

• Samsung Pay

• Mastercard

• Visa

• American Express (AMEX)

• Diners Club

• Discover

Why is the delivery different from the shipping method information?

Our goal is to deliver every order on time. However, delays may occur due to courier schedules, public holidays, or high-demand periods.
If you notice any discrepancies, please contact support@russandco.com — we’ll be happy to look into it for you.

What if some products are missing from my order?

Your order may arrive in multiple shipments depending on availability or warehouse location.
If an item is missing, please allow 1–3 additional working days for the remaining package to arrive.

What should I do if my delivery is damaged?

We take quality and presentation seriously.
If your package arrives damaged, please email support@russandco.com with photos of the damage.
Kindly do not return the item before contacting us — we’ll arrange the best solution for you.

What should I do if I received the wrong product or size?

Please reach out to our team at support@russandco.com.
We’ll help correct the issue promptly.
If a return is necessary, you’ll only need to cover the return shipping costs.